Cancellation Policy

📅 Booking, Cancellation & Rescheduling - Full payment is required upon booking to secure your massage appointment. - Refunds will only be provided if at least 48 hours' notice is given, minus my site's processing fee. - Rescheduling within 12+ hours’ notice; less notice means you may need to rebook and pay again. - I will contact you the morning of your appointment to confirm, please try to answer the call regardless. - If you do not answer, I’ll call again before leaving; payment remains non-transferrable or refundable. - Exceptional circumstances for refunds & rebooking considered at my discretion. ⏰ Late Arrivals & No-Shows - I will wait 15 minutes for late arrivals; massage may be shortened. - I will leave the premises after waiting 15 minutes. - No shows/forgotten appointments forfeit payment, must rebook and pay again, even in exceptional cases due to costs/time. 🏡 In-Person Appointment Requirements - Mobile massages within 10 miles of Milton Keynes at your home. - Complete a detailed health form before treatment; disclose all relevant info and updates (illness, medication, pregnancy, etc.). Non-disclosure risks safety & liability. - Provide a 3.8 x 2.3 m clear, quiet space free of clutter. - Only client and I in the room; exceptions for children possible but may affect relaxation. 💆‍♀️ Service Boundaries - No 'happy endings' - Clients may not touch me during treatment. - Inappropriate behaviour leads to immediate termination with no refund 📝 Health, Consent & Safety - Contraindications detailed in the health form; medical clearance may be required. - Inform me ASAP of health changes; late disclosures may lead to cancellation without refund or reschedule. - I reserve the right to cancel your booking without refund if you fail to provide a clear photo, do not complete the health form, provide false information, or if I feel unsafe at any point. 💸 Refunds & Conduct - Refunds at my discretion; raise concerns during the appointment for adjustments. - Refund requests after treatment are typically denied. - Inappropriate or unsafe behaviour leads to immediate termination with no refund; client may be reported. 🎁 Gifting Massage Sessions - Gift vouchers available; purchase by contacting me via email or direct message. - Recipient’s full contact details and a clear photo required for safety and ID. - If recipient doesn’t match photo at appointment, I will leave immediately with no refund. Thank you for considering working with me 💚

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