Cancellation Policy

📅 Cancellation & Rescheduling Policy - Please provide at least 48 hours’ notice via email or direct message to cancel. - Refunds for online payments through this site will be issued minus any transaction fees incurred. This can be anything from 1.9% to 2.5% of the total service price, unless the cancellation is due to an error on my part. Payment can be made directly via bank transfer to avoid these fees on refunds that have been requested with correct notice. - Refunds will only be given if 48 hours’ notice is provided; otherwise, the full amount will be payable. Please be mindful that refunds can take several days to process due to the time it takes for site payments to clear into my account. - To reschedule, please provide at least 24 hours’ notice. - Missed appointments or those with less than 24 hours’ notice must be paid in full. - In exceptional circumstances, I will do my best to accommodate — this is at my discretion. ⏰ Late Arrivals (in person or Zoom) - A buffer of up to 15 minutes will be allowed if you are running late. - Late arrivals may reduce the session length if I have other appointments scheduled. - If you anticipate being late, please contact me as soon as possible — I may be able to switch to a reading via message so you still get the most out of your session. - Without communication, no refund or exchange will be provided for a missed appointment. 🚗 In-Person Appointments - Available only within a 10-mile radius of Milton Keynes. - Your full name, address, picture and contact information will be required for my health and safety. - If you live outside this area — or prefer not to provide personal details — the session can take place via Zoom, email, or social media. Please select your preferred option when booking. 🎁 Readings as Gifts - I will only read for people who have consented to the session. - If you’d like to gift a reading to someone else, please contact me to purchase a gift card which you can send to them to redeem. 🔮 Readings & Refunds - Please note that I do not provide medical, financial, or legal advice — this must come from a qualified professional. - No refunds will be given for readings that have already been conducted. - If you are unhappy with the service received, please contact me so we can discuss it directly. - I can never guarantee outcomes as the future is ever changing. Thank you for your consideration to work with me, I would be honoured to hold this space for you 💜

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